Commission administrative des régimes de retraite et d'assurances. 
 

The plans > RREGOP > List of subjects > Recourse

If I have a complaint regarding the quality of CARRA’s services, whom must I contact?

If you wish to submit a complaint regarding the quality of the services you received from CARRA, please contact the Complaints Officer by the means that is the most convenient for you:

  • By mail:
    Bureau des plaintes
    Commission administrative des régimes
    de retraite et d’assurances
    475, rue Saint-Amable
    Québec (Québec)  G1R 5X3
  • By telephone:
    418 644-3092
    1 866 239-2985 (toll free)
    1 855 642-3092 (toll free)
  • By fax:
    418 644-5050
  • By secure e-mail:
    E-mail for the Complaints Officer

If I disagree with a decision rendered by CARRA, should I also contact the Complaints Officer?

No. The Complaints Officer deals only with complaints related to the quality of CARRA’s services.

If you wish to contest a decision rendered by CARRA in your regard, you may apply for a reexamination to the reexamination office within the prescribed time limit. Following reexamination, if you feel that your rights have not been recognized, you may appeal the decision by applying to the office of the arbitration tribunals within the prescribed time limit.

Recourses

The CARRA is listening to you... PDF.
(2009-03)
This folder informs you on how you can express your dissatisfaction with respect to a service or a decision rendered by CARRA.

List of subjects