CARRA > Structure
Organization chart
(in French only)
CARRA is responsible to the
Minister responsible for Government Administration and Chair of the
Conseil
du trésor 
.
CARRA has a strategic structure that comprises four
pension committees.
It also has an administrative structure that includes:
- a board of directors to
administer the affairs of CARRA;
- a president and chief executive officer who
is responsible for the direction and management of CARRA within the
framework of its by-laws and policies and must see that the decisions
of the pension committees are carried out.
Lastly, it can rely on a special governance structure for the administration
of pension plans.
To achieve its mission, CARRA divides its activities
on the basis of the following types of services:
Direct client services
All the activities related to direct services to pension plan members
and pensioners are provided by one direction principale and three
directions within the Vice-présidence aux services à la clientèle.
- The Direction des contacts clients supports and advises CARRA’s
clients, from all the pension plans under its administration, at all
the significant stages of their life that can have an impact on
their pension plan, by processing efficiently, on the first contact
and in due time, the queries made in person or by telephone, mail or
e-mail. It also administers the pre-retirement training program.
- The Direction des services aux prestataires ensures, through the
Service des prestations, the study of applications for pensions and
insurance with respect to eligibility, calculation and maintenance
of entitlement to benefits. The Service du traitement des demandes
clients processes all the applications and documents sent by our
clients so that all the digitalized data entered in our systems are
reliable and available.
- The Direction des services aux participants et aux employeurs
includes the Service des rachats et des transferts, which processes
applications for buy-backs; the Service de la participation et du partage, which advises employers for the filing of their employees’
participation data and provides services to members with respect to
partition and transfer agreements; the Service aux employeurs, which
assists employers with training and CARRA’s online services related
to participation.
- The Direction principale de l’assistance aux opérations’s
mandate is to accompany and support CARRA’s operational departments
in the performance of their operational activities. It includes two
directions: the Direction de l’intégration et du pilotage d’affaires,
which sees to the quality and security of data and transversal
functions; the Direction de l’expertise en optimisation et régimes
de retraite, responsible for training and process optimizing and
providing actuarial support to operations.
General services
General services are provided by two directions principales, two
directions and one service that all come under the Vice-présidence à
l’administration.
- The Direction principale des ressources financières is
responsible for CARRA’s administration costs budget and accounts of
all the financial operations related to the various pension plans.
The Service de la perception et des paiements provides employers and
pensioners with all the services related to those functions.
- The Direction des ressources humaines, assisted by the
Service
des relations de travail et de la dotation, provides professional
and technical advice and support for the management of human
resources. It uses the best practices in the fields of occupational
health and safety, workforce management, work relations and
compensation. In addition, it represents CARRA with central agencies
and union representatives.
- The Direction des communications is in charge of the management
of all corporate communications. It provides orientations and
strategies for internal and external communications.
- The Service des ressources matérielles sees to the management of
material, documentary and contractual resources. It also provides
services related to purchases, office layouts, mail and messenger
distribution and reprography.
- The Direction principale des systèmes et des technologies offers
advice for the organization’s choices regarding information
technologies and includes two directions. The Direction des
technologies et de l’exploitation implements and operates all
CARRA’s infrastructures, provides office automation supporting
business solutions including data bases, technical support to users
and operational security. The Direction des solutions d’affaires is
responsible for the development, maintenance and improvement of
CARRA’s mission and administrative systems.
Consultancy and coordination services
Consultancy and coordination services come directly under the
president and chief executive officer and are provided by three
directions principales, one direction and a secretariat, which all have
horizontal functions.
- The Bureau de la présidente-directrice générale,
in addition to steering major strategic projects, is in charge of
clerical functions for the board of directors and its committees as
well as coordinating CARRA’s management committee. It also
accompanies and supports the president and chief executive officer
in carrying out her various responsibilities.
- The Direction principale des affaires juridiques et de
la sécurité de l’information assumes the responsibility for
legal affairs, access to public documents and the protection of
personal information. Its Bureau des plaintes processes requests
concerning the quality of the services provided by CARRA’s
personnel. The direction is also in charge of the security of
information at CARRA.
- The Direction principale du développement des stratégies
d’affaires plans, coordinates and evaluates CARRA’s
strategic development activities and insures the transversality of
the organization units’ contributions. It includes the
Bureau des projets et de l’architecture d’entreprise, which sees to the respect
of project management methodology and to the coordination of major
and horizontal projects; the Service de la planification stratégique
et des affaires corporatives, which is in charge of the activities
related to business strategies, strategic planning, organizational
performance management and risk management; the Service de normalisation et de la simplification, which is responsible for
updating and simplifying norms so that they are easier to apply and
better understood by our clients, in addition to providing support
to legislative and regulatory projects.
- The Direction principale de l’actuariat et du
développement des régimes de retraite is comprised of two
directions: the Direction de l’actuariat, which prepares actuarial
valuations, and the Direction du développement des régimes de
retraite, which carries our various studies, such as those that
contribute to the evolution of pension funds’ investment policies.
- The Direction de la vérification interne
provides reasonable assurance that the managers’ governance and
managerial responsibilities are correctly carried out within the
organization and that management and audit processes are effective
and cost efficient.
- The Secrétariat des comités de retraite et du réexamen
perform activities related to the following responsibilities: the
clerical work for the pension committees and the coordination of
reexamination committees.
