Commission administrative des régimes de retraite et d'assurances. 
 

CARRA > Complaints

Despite all the efforts CARRA makes to ensure that its clients receive quality service, there are times when people have a grievance. In order to deal with such cases, a Complaints Officer is responsible for receiving complaints from employers, members and beneficiaries of the pension plans CARRA administers.

The Complaints Officer sees that each complaint received is dealt with in the client’s best interest. The complaint is answered within 30 days of its receipt.

If you wish to make a complaint about the quality of the services CARRA offers, you can contact the Complaints Officer by the means that is the most convenient for you:

By mail:

Bureau des plaintes
Commission administrative des régimes
de retraite et d’assurances
475, rue Saint-Amable
Québec (Québec)  G1R 5X3

By telephone:

  • 418 644-3092 (Québec region)
  • 1 855 642-3092 (toll free)
  • 1 866 239-2985, reference no.: 2009 (toll free)

By fax:

  • 418 644-5050

By secure e-mail:

 

Recourses

The CARRA is listening to you... PDF.
(2009-03)
This folder informs you on how you can express your dissatisfaction with respect to a service or a decision rendered by CARRA.