Access to information > Personal information
Personal information is the type of information that concerns a physical person and allows identifying that person.
A person’s name is personal information when it is associated with other information concerning that person, for example, age, date of birth, sex, social insurance number or ethnic origin. In accordance with the Act, this means that when it is isolated, a person’s name is not considered personal information.
Personal information is confidential, except in certain cases provided by law. Therefore, disclosure can only be authorized by the person concerned. The person in charge of access to information and the protection of personal information is responsible for the protection of this information.
When a person receives confirmation that CARRA holds personal information concerning him, he may request that the file be corrected if the information is inaccurate, incomplete or ambiguous. He can also ask CARRA to delete the information if the collection, release or keeping of the information is not authorized by law.
The request for correction must be made in writing to the person in charge of access. The form entitled "Application for correction of personal information" (135A) may be used for that purpose.
There is no need, however, to file an application to have one’s name or date of birth corrected, or for pensioners to inform CARRA of a change of address or bank account for the direct deposit of their benefits. In theses cases, simply contact CARRA’s Direction des contacts clients to obtain information on how to proceed. Such requests are processed within the framework of the services available to members and beneficiaries of the pension plans administered by CARRA.
The same applies if an error is found on a statement of contributions. The employer must be informed of that error since he is responsible to provide CARRA with all the data related to participation, in accordance with the acts governing the various pension plans administered by CARRA.
The personal information inventory allows you to know if we are likely to keep personal information concerning you.
The Registre des communications de renseignements personnels (record of personal information disclosure, in French only) and the Registre des ententes de communication de renseignements personnels (record of transfer agreements, in French only) show how the personal information we hold is circulated. They are records about the kind of personal information we collect, disclose or use for other purposes than what was initially intended.